Refund Policy

At Aqua Haute Lux Private Limited, we aim to ensure your satisfaction with our Jacuzzis, Saunas, and Hyperbaric Chambers. This Refund Policy outlines the conditions under which returns and refunds are processed.

Products may be returned within 7 days of delivery, provided they are:

• Unused and in their original condition.
• In the original packaging.
• Free from any installation or modification.

Note: Custom orders or personalized products are non-returnable unless defective.

If a product arrives damaged or defective, please contact us within 48 hours of delivery.

• We will arrange for a replacement or full refund, subject to inspection.
• Return shipping costs for defective products are fully covered by us.

To initiate a return:

1. 1Contact us via our Contact Us page to submit a return request.
2. 2We will review and approve your request within 2-3 business days.
3. 3Once the product is received and inspected, refunds are processed within 7–10 business days.
4. 4Refunds are issued to the original payment method.

• Installation fees and labor costs.
• Shipping and freight charges.
• Custom-configured or personalized products.